[This post is a rewritten version of an earlier July 28, 2008 post. I ‘purchased’ a 3G iPhone on August 13. In the mean time I spoke at length with two Rogers representatives on the telephone and spent a couple hours of quality time with "Jay" at the Rogers Store at Bay & King in Toronto. Click here for my prior summary of the Rogers 3G iPhone Rate Plan Offerings]
$199 and $299 Price ONLY on New Activations
I was unpleasantly surprised when I ‘purchased’ my 16 GB 3G iPhone, that they charged me $324.99 instead of the $299 advertised price. The Rogers rep (Jay) told me that the $199 and $299 prices are available only to new Rogers customers. I had been a month to month Rogers subscriber since November 2001. The representative explained that I was getting a special deal given that I’m a high-value customer. I was told that ‘lesser value Rogers customers’ face up-to a $50 premium over the advertised $199/$299 prices. I didn’t feel special!
30 Day Buyer’s Remorse Returns
Summary: iPhone purchasers can return an iPhone for a full refund and without having to pay the Early Cancellation Fees discussed below provided all of the following conditions are met:
- the iPhone is returned within 30 days of activation to the store where it was purchased;
- you have used less than 30 minutes of airtime (no more than 29 minutes);
- you provide your proof of purchase (receipt – contract); and
- the iPhone is undamaged and returned ‘like new’ with all pieces and original packaging.